KC's 23 1/2 Hour Plumbing
  • 16-Nov-2017 to 15-Jan-2018 (PST)
  • Customer Service
  • Palm Springs, CA, USA
  • Full Time

If you are an individual who takes pride in your work, wants to work with a team of like-minded employees and enjoys making customers smile, you are a match for KC's 23 Hour Plumbing.  The opportunity for Dispatcher/CSR is now available at our main office in Palm Springs, California. 

About KC's 23 Hour Plumbing

KC's 23 Hour Plumbing is growing.  Our compensation and benefits plan is very competitive.  We provide training and development to ensure your success.  At KC's 23 Hour Plumbing, we value our customers loyalty and work to build relationships with our family-based values and professional efficient work ethic.  We apply our 100% guarantee to all our work and our friendly and knowledgeable team is continuously working on the latest training, process improvements, and upgrading our technology to state of the art tools that allows our customers a cost-efficient plumbing process that gets them back to their routine with the least disruption possible.

A Day in the Life of a Dispatcher - CSR

As a Dispatcher, this individual will provide fast and friendly customer service to both internal and external customers.  They will manage day-to-day work flow efficiently while providing best in class service to our customers.  The Dispatcher will spend their time organizing, prioritizing, and equally diving the incoming customer orders to available Field Technicians and communicate with technicians and other departments via email, text message and phone.  The Dispatcher will utilize their customer service skills to answer incoming calls related to service, billing and other departments and educate customers in choosing services and products.  In addition, they will make outbound calls to schedule, confirm, and survey upcoming or completed appointments.

Key Responsibilites:

  • Ensure all customer calls are positively, cheerfully and professionally handled. Ensure communications between the office, techs and the customer are flowing smoothly with minimum confusion
  • Ensure 100% of all service calls are assigned and dispatched to the proper technician in a timely manner
  • Proactively research client files (computer and paper) to schedule annual club member maintenance calls and identify new business

What you Need to be Qualified for the Dispatcher - CSR Position

In order to be qualified for this position, a minimum of 2 years' experience including hands-on training and/or work in telephone sales and/or dispatch is required.  Working with a residential service company.  A high school diploma or equivalent is needed.  Excellent phone and communication skills are needed for this position.  In addition, the Dispatcher needs computer skills with Quickbooks, Microsoft Office Suite, including good data entry skills. Experience with ServiceTitan is a plus.  Superior organizational skills and detail-oriented is a must for this position.  The ability to multi-task in an ever-changing environment and with minimal supervision is imperative.  In addition, the ability to articulate company product lines with accuracy and a proven ability to handle a wide variety of communication scenarios is required.

Benefits for the Dispatcher - CSR Position

You're still reading!  We're excited you're still interested!  As part of our company, we believe in all our employees and offer the opportunity for advancement.  We are happy to offer our CSR's $14 - $17 per hour depending on experience.  We also offer medical insurance, dental assistance plan, paid holidays, voluntary life insurance, voluntary short-term disability, workers compensation, company discounts and automatic payroll deposit.

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you meet the qualifications and have the desire to work with the best in the business, please fill out our 3-minute mobile friendly application so that we can review your information.  We look forward to meeting you! 

Background and Drug Screening will be done before an offer is made.

 

KC's 23 1/2 Hour Plumbing
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